Know About LG Chem Home Battery Recall in Australia
LG Energy Solution Australia has recalled various LG Chem home batteries over fire concerns. The recall notice is issued for LG Chem RESU models and battery packs with cells from specific production lots. The voluntary recall was first issued in the USA in December 2020 after receiving five reports of fires resulting in minor property damage. As per news reports, these incidents were associated with LG Chem RESU 10H residential energy storage systems with specific serial numbers sold from January 2017 through March 2019. The recall involved around 1,800 battery systems. If you’ve installed solar power and an LG battery, it’s well worth checking your battery is not affected.
At Solar Warehouse Australia we are passionate about helping and supporting communities and with this recall announcement, our experienced engineers have thoroughly checked every LG Chem ESS Home battery that we have installed for our customers. None of our installed batteries is part of the recall. However, as trusted solar experts we are happy to extend our safety services to assist customers of other companies that installed ESS Home Battery RESU models and battery packs get the timely assistance. If you’re unsure about your battery packs or concerned about their install and struggling to get support, please contact us at the earliest on 1800 727 693 to get your battery checked. Our engineers are fully licensed and insured to deliver high-quality customer service and give you peace of mind that your family and property are safe.
Why the Recall?
The specific batteries have been recalled due to concerns that the home batteries could overheat, posing a risk of fire and emission of harmful smoke. LG has offered customers free battery replacements.
Am I Affected?
If you’ve added LG ESS Home battery storage to your home panel solar system, it’s important to check whether your battery is on the recalled list. If it is, it must be changed immediately to avoid a dangerous outcome in the future. The battery model being recalled is LG Chem “RESU 10H” Lithium-Ion Residential Energy Storage System. The problem is isolated to the models and serial numbers and you can view the complete list HERE
If you own a solar battery with a serial number that falls within the range specified in the link given above this recall affects you. If you are unsure of the next steps, contact our service department for timely assistance.
What Do I Need to Do?
Replacing the faulty ESS Home battery immediately is strongly recommended. Whether you originally installed your battery with Solar Warehouse Australia or not, we can assist you to remove your faulty battery and to replace it with a safe model. Don’t put your home or your safety at risk, be sure your LG Chem ESS battery is not a faulty one and replace immediately if it is.
Contact Solar Warehouse Australia on 1800 727 693 to know more about the recent recall or to book a service appointment.